PRIVACY POLICY
ECOFLOW LLC (hereinafter referred to as the "Operator", "Company", "we", "our" or "us") publishes this Privacy Policy (the "Policy") to explain how personal data is collected, used, stored, and protected when users visit and interact with the Website.
This Policy governs the processing of personal data collected through the Website and describes the measures implemented by the Operator to ensure the security and confidentiality of such data.
1. GENERAL PROVISIONS
1.1. This Privacy Policy defines the procedures and conditions for the collection, processing, storage, use, disclosure, and protection of personal data obtained through the Website.
1.2. The purpose of this Policy is to ensure transparency regarding the processing of personal data and to protect the rights and interests of Website users.
1.3. This Policy applies to all information that the Operator may receive from visitors and users of the Website.
1.4. The Website provides information about the Company's industrial equipment, fluid handling solutions, engineering services, products, completed projects, business partners, and related activities.
1.5. Users may browse Website sections, review information about products and services, submit inquiries, request quotations, obtain technical consultations, and communicate with the Company using the contact forms and communication channels available on the Website.
1.6. By using the Website, submitting forms, sending inquiries, or otherwise interacting with the Operator through the Website, the user acknowledges that they have read and understood this Privacy Policy.
1.7. If the user disagrees with any provision of this Policy, they should discontinue using the Website and refrain from submitting personal data through the Website.
2. DEFINITIONS
For the purposes of this Privacy Policy, the following terms shall have the meanings set forth below:
2.1. Personal Data means any information relating to an identified or identifiable natural person.
2.2. Processing of Personal Data means any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, transmission, distribution, restriction, erasure, or destruction.
2.3. User means any visitor of the Website, representative of a customer, supplier, partner, contractor, or any other individual interacting with the Website.
2.4. Operator means ECOFLOW LLC, which determines the purposes and means of processing Personal Data.
2.5. Website means the website available at impetra.kz, including all associated pages, services, forms, software, and content.
2.6. Cookies mean small text files stored on a user's device to facilitate Website functionality, improve user experience, and collect analytical information.
2.7. Automated Processing means processing carried out using information technologies and computer systems.
2.8. Third Party means any legal entity or individual other than the User and the Operator.
3. RIGHTS AND RESPONSIBILITIES OF THE OPERATOR
3.1. The Operator has the right to:
3.1.1. Receive accurate information voluntarily provided by Users;
3.1.2. Process Personal Data for the purposes specified in this Policy;
3.1.3. Engage third-party service providers where necessary to operate the Website and conduct business activities;
3.1.4. Contact Users using the information provided through the Website;
3.1.5. Improve Website functionality, services, and user experience;
3.1.6. Amend this Policy at any time.
3.2. The Operator shall:
3.2.1. Process Personal Data lawfully, fairly, and transparently;
3.2.2. Implement appropriate technical and organizational measures to protect Personal Data;
3.2.3. Restrict access to Personal Data to authorized personnel only;
3.2.4. Respond to requests regarding Personal Data in accordance with applicable law;
3.2.5. Publish and maintain this Privacy Policy on the Website.
4. RIGHTS AND RESPONSIBILITIES OF USERS
4.1. Users have the right to:
4.1.1. Obtain information regarding the processing of their Personal Data;
4.1.2. Request correction, update, restriction, or deletion of inaccurate or outdated Personal Data;
4.1.3. Withdraw consent where processing is based on consent;
4.1.4. Object to processing where permitted by applicable law;
4.1.5. Exercise other rights provided under applicable data protection legislation.
4.2. Users shall:
4.2.1. Provide accurate and up-to-date information;
4.2.2. Refrain from providing Personal Data of third parties without proper authorization or legal basis.
5. PRINCIPLES OF PERSONAL DATA PROCESSING
The Operator processes Personal Data in accordance with the following principles:
5.1. Lawfulness, fairness, and transparency;
5.2. Purpose limitation;
5.3. Data minimization;
5.4. Accuracy and relevance;
5.5. Storage limitation;
5.6. Integrity and confidentiality;
5.7. Accountability.
6. PERSONAL DATA COLLECTED
The Operator may collect and process the following categories of Personal Data:
6.1. Name;
6.2. Telephone number;
6.3. Email address;
6.4. Company name and position;
6.5. Contents of inquiries, requests, messages, and correspondence;
6.6. Information regarding products, equipment, projects, or services of interest;
6.7. Technical information automatically collected through the Website, including:
6.9. Any additional information voluntarily provided by the User.
7. PURPOSES OF PROCESSING
Personal Data may be processed for the following purposes:
7.1. Responding to inquiries and requests;
7.2. Providing quotations and commercial proposals;
7.3. Delivering technical consultations and support;
7.4. Processing requests related to products, equipment, and engineering solutions;
7.5. Managing business relationships;
7.6. Improving Website performance and user experience;
7.7. Conducting analytics and statistics;
7.8. Sending informational and marketing communications where permitted by law;
7.9. Ensuring Website security;
7.10. Preventing fraud, abuse, and unauthorized activities;
7.11. Complying with legal obligations.
8. LEGAL BASIS FOR PROCESSING
Personal Data may be processed on one or more of the following legal grounds:
8.1. User consent;
8.2. Performance of a contract or pre-contractual measures;
8.3. Legitimate business interests of the Operator;
8.4. Compliance with legal obligations;
8.5. Other grounds permitted under applicable law.
9. DATA SHARING
9.1. The Operator does not sell Personal Data.
9.2. Personal Data may be disclosed to:
10. DATA RETENTION
10.1. Personal Data shall be retained only for as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.
10.2. Upon expiration of the retention period, Personal Data will be deleted, anonymized, or securely destroyed.
11. INTERNATIONAL DATA TRANSFERS
11.1. The Operator may transfer Personal Data to service providers located in other countries where necessary for Website operation or business activities.
11.2. The Operator shall implement appropriate safeguards to ensure adequate protection of Personal Data during such transfers.
12. DATA SECURITY
12.1. The Operator implements technical, organizational, and administrative measures designed to protect Personal Data against unauthorized access, alteration, disclosure, loss, destruction, or misuse.
12.2. Access to Personal Data is limited to authorized personnel who require such access for business purposes.
12.3. Despite reasonable security measures, no method of transmission or storage can be guaranteed to be completely secure.
13. COOKIES AND ANALYTICS
13.1. The Website uses cookies and similar technologies.
13.2. Cookies are used to:
14. CHANGES TO THIS POLICY
14.1. The Operator may update this Privacy Policy at any time.
14.2. Updated versions will be published on the Website.
14.3. Continued use of the Website following publication of changes constitutes acceptance of the revised Policy.
15. CONTACT INFORMATION
Website: impetra.kz
Operator: ECOFLOW LLC
Registered Address: 123308, Moscow, Municipal District Khoroshevo-Mnevniki, 3rd Khoroshevskaya Street, Building 2, Structure 1, Premises 9B/N/6, Russian Federation
OGRN: 1147746970392
TIN (INN): 7707842526
Email: sales@impetra.kz
Phone: +7 (700) 740-07-74
Last Updated: June 23, 2026
This Policy governs the processing of personal data collected through the Website and describes the measures implemented by the Operator to ensure the security and confidentiality of such data.
1. GENERAL PROVISIONS
1.1. This Privacy Policy defines the procedures and conditions for the collection, processing, storage, use, disclosure, and protection of personal data obtained through the Website.
1.2. The purpose of this Policy is to ensure transparency regarding the processing of personal data and to protect the rights and interests of Website users.
1.3. This Policy applies to all information that the Operator may receive from visitors and users of the Website.
1.4. The Website provides information about the Company's industrial equipment, fluid handling solutions, engineering services, products, completed projects, business partners, and related activities.
1.5. Users may browse Website sections, review information about products and services, submit inquiries, request quotations, obtain technical consultations, and communicate with the Company using the contact forms and communication channels available on the Website.
1.6. By using the Website, submitting forms, sending inquiries, or otherwise interacting with the Operator through the Website, the user acknowledges that they have read and understood this Privacy Policy.
1.7. If the user disagrees with any provision of this Policy, they should discontinue using the Website and refrain from submitting personal data through the Website.
2. DEFINITIONS
For the purposes of this Privacy Policy, the following terms shall have the meanings set forth below:
2.1. Personal Data means any information relating to an identified or identifiable natural person.
2.2. Processing of Personal Data means any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, transmission, distribution, restriction, erasure, or destruction.
2.3. User means any visitor of the Website, representative of a customer, supplier, partner, contractor, or any other individual interacting with the Website.
2.4. Operator means ECOFLOW LLC, which determines the purposes and means of processing Personal Data.
2.5. Website means the website available at impetra.kz, including all associated pages, services, forms, software, and content.
2.6. Cookies mean small text files stored on a user's device to facilitate Website functionality, improve user experience, and collect analytical information.
2.7. Automated Processing means processing carried out using information technologies and computer systems.
2.8. Third Party means any legal entity or individual other than the User and the Operator.
3. RIGHTS AND RESPONSIBILITIES OF THE OPERATOR
3.1. The Operator has the right to:
3.1.1. Receive accurate information voluntarily provided by Users;
3.1.2. Process Personal Data for the purposes specified in this Policy;
3.1.3. Engage third-party service providers where necessary to operate the Website and conduct business activities;
3.1.4. Contact Users using the information provided through the Website;
3.1.5. Improve Website functionality, services, and user experience;
3.1.6. Amend this Policy at any time.
3.2. The Operator shall:
3.2.1. Process Personal Data lawfully, fairly, and transparently;
3.2.2. Implement appropriate technical and organizational measures to protect Personal Data;
3.2.3. Restrict access to Personal Data to authorized personnel only;
3.2.4. Respond to requests regarding Personal Data in accordance with applicable law;
3.2.5. Publish and maintain this Privacy Policy on the Website.
4. RIGHTS AND RESPONSIBILITIES OF USERS
4.1. Users have the right to:
4.1.1. Obtain information regarding the processing of their Personal Data;
4.1.2. Request correction, update, restriction, or deletion of inaccurate or outdated Personal Data;
4.1.3. Withdraw consent where processing is based on consent;
4.1.4. Object to processing where permitted by applicable law;
4.1.5. Exercise other rights provided under applicable data protection legislation.
4.2. Users shall:
4.2.1. Provide accurate and up-to-date information;
4.2.2. Refrain from providing Personal Data of third parties without proper authorization or legal basis.
5. PRINCIPLES OF PERSONAL DATA PROCESSING
The Operator processes Personal Data in accordance with the following principles:
5.1. Lawfulness, fairness, and transparency;
5.2. Purpose limitation;
5.3. Data minimization;
5.4. Accuracy and relevance;
5.5. Storage limitation;
5.6. Integrity and confidentiality;
5.7. Accountability.
6. PERSONAL DATA COLLECTED
The Operator may collect and process the following categories of Personal Data:
6.1. Name;
6.2. Telephone number;
6.3. Email address;
6.4. Company name and position;
6.5. Contents of inquiries, requests, messages, and correspondence;
6.6. Information regarding products, equipment, projects, or services of interest;
6.7. Technical information automatically collected through the Website, including:
- IP address;
- browser type and version;
- operating system;
- device information;
- referral source;
- pages visited;
- time and duration of visits;
- interaction data;
6.9. Any additional information voluntarily provided by the User.
7. PURPOSES OF PROCESSING
Personal Data may be processed for the following purposes:
7.1. Responding to inquiries and requests;
7.2. Providing quotations and commercial proposals;
7.3. Delivering technical consultations and support;
7.4. Processing requests related to products, equipment, and engineering solutions;
7.5. Managing business relationships;
7.6. Improving Website performance and user experience;
7.7. Conducting analytics and statistics;
7.8. Sending informational and marketing communications where permitted by law;
7.9. Ensuring Website security;
7.10. Preventing fraud, abuse, and unauthorized activities;
7.11. Complying with legal obligations.
8. LEGAL BASIS FOR PROCESSING
Personal Data may be processed on one or more of the following legal grounds:
8.1. User consent;
8.2. Performance of a contract or pre-contractual measures;
8.3. Legitimate business interests of the Operator;
8.4. Compliance with legal obligations;
8.5. Other grounds permitted under applicable law.
9. DATA SHARING
9.1. The Operator does not sell Personal Data.
9.2. Personal Data may be disclosed to:
- hosting providers;
- analytics providers;
- CRM providers;
- communication service providers;
- contractors and service providers;
- professional advisers;
- governmental authorities where required by law.
10. DATA RETENTION
10.1. Personal Data shall be retained only for as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.
10.2. Upon expiration of the retention period, Personal Data will be deleted, anonymized, or securely destroyed.
11. INTERNATIONAL DATA TRANSFERS
11.1. The Operator may transfer Personal Data to service providers located in other countries where necessary for Website operation or business activities.
11.2. The Operator shall implement appropriate safeguards to ensure adequate protection of Personal Data during such transfers.
12. DATA SECURITY
12.1. The Operator implements technical, organizational, and administrative measures designed to protect Personal Data against unauthorized access, alteration, disclosure, loss, destruction, or misuse.
12.2. Access to Personal Data is limited to authorized personnel who require such access for business purposes.
12.3. Despite reasonable security measures, no method of transmission or storage can be guaranteed to be completely secure.
13. COOKIES AND ANALYTICS
13.1. The Website uses cookies and similar technologies.
13.2. Cookies are used to:
- ensure Website functionality;
- remember user preferences;
- analyze Website traffic;
- improve performance and usability.
14. CHANGES TO THIS POLICY
14.1. The Operator may update this Privacy Policy at any time.
14.2. Updated versions will be published on the Website.
14.3. Continued use of the Website following publication of changes constitutes acceptance of the revised Policy.
15. CONTACT INFORMATION
Website: impetra.kz
Operator: ECOFLOW LLC
Registered Address: 123308, Moscow, Municipal District Khoroshevo-Mnevniki, 3rd Khoroshevskaya Street, Building 2, Structure 1, Premises 9B/N/6, Russian Federation
OGRN: 1147746970392
TIN (INN): 7707842526
Email: sales@impetra.kz
Phone: +7 (700) 740-07-74
Last Updated: June 23, 2026
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